Contact

Contact us

Questions before you order, or a worry about an order you have placed? Write to us. A real person reads every message.

[email protected]

We usually reply within 1–2 business days (Japan time). If you do not hear back, please check your spam folder, then write again.

Helpful to include

• The name and email address you used for the order, if you have already ordered
• The charm(s) you are asking about
• Your country, if the question is about shipping or customs
• A photo, if something arrived damaged or not as ordered

Common questions

• Where is my order? Every order is tracked. We email you a tracking number once your charms are posted. Standard airmail takes about 3 weeks and EMS about 1 week. See Shipping & duties.
• Will I be asked to pay customs fees? Import duties for the US are included in your price. For Australia and Singapore, see Shipping & duties. If you are asked for a fee on delivery, please write to us before paying.
• Something arrived damaged or is not what I ordered. Tell us within 14 days of delivery and we will send a replacement or refund that item. See our Terms.
• Can you ship to my country? We ship to the US, Australia and Singapore. If you would like us to ship elsewhere, tell us where.
• Ordering for a group or a business? See the FAQ, then write to us with the charms and quantities you have in mind.

Tokyo Omamori Post is an independent shop and is not affiliated with any temple or shrine, so we cannot answer questions on their behalf. Please do not send card numbers or passwords by email.